What to do when iTunes prompts you to update when connecting an iPhone

Apple generally tries to explain itself when it prompts you to download a file, install an update, or otherwise take an option. Readers have suggested the company has fallen down in a prompt that appears in the following set of circumstances, in which all are true:

  • You’re using iTunes in Mojave or earlier in macOS.

  • Your iPhone or iPad is running a version of iOS or iPadOS released in a year later than the macOS version (i.e., Mojave and iOS 14, or High Sierra and iOS/iPadOS 13 or later).

  • You connect your phone to your Mac via a USB cable.

iTunes may prompt with a dialog that reads, “A software update is required to connect to your iPhone.” It offers three buttons: Learn More, Not Now, and Install. Some readers and forum posters have found clicking Learn More leads them to learn exactly nothing more, as no page appears.

To read this article in full, please click here


Leave a Reply