Taking Advantage of the Unique Perks of SFO, San Jose


The Airport Service Quality Awards, declared on Monday, acknowledge the world’s top-rated airports for customer experience. Of the airports managing more than million passengers every year, Rome’s Fiumicino was one of the most honored, receiving not only an award for general excellence but also acknowledgments for being spotless and engaging with devoted personnel. Singapore’s Changi Airport also earned honors for its committed staff and the contentment of its customers in their journey from Point A to Point B.

The Istanbul Airport was bestowed with prestigious accolades in recognition of its sterling standard of cleanliness, comfort and quality. The award was presented by Airports Council International and travel technology company Amadeus upon the conclusion of a survey conducted among passengers during their day of travel. A total of , surveys were gathered in , analyzing a range of criteria including the convenience of check-in process, navigability, shopping and dining services. The Airport Service Quality (ASQprogram implemented by both organizations not only allows for the comparison and benchmarking of airport services, but also enables airports of any magnitude to draw from the feedback provided to further refine and improve their offerings.

In a statement, Luis Felipe de Oliveira, Director General of ACI World, emphasized the paramountcy of excellence in customer experience. Of the sixty-nine airports that received Airports Service Quality (ASQawards for overall quality, twenty-four were situated in Europe, twenty-two in the Asia-Pacific region, eleven in North America, five in Latin America or the Caribbean, four in Africa, and three in the Middle East. There was not one single triumphant airport in any size bracket or region; rather, accolades were bestowed to the top twentieth percentile of airports in each geographical area and size category. Moreover, this year ACI introduced four new realms of evaluation.

Advertisement campaigns were allocated to airports that scored in the top % in each category: efficiency of journey, level of enjoyment and cleanliness. airports globally received these promotional adverts. The “enjoyment” category is based on traveler sentiment regarding the quality of shopping and dining services, comfort of gate areas, entertainment and leisure options, as well as atmosphere.

The best airports with an annual passenger count ranging from to million include Guangzhou Baiyun International Airport, China; Shanghai Pudong International Airport, China; Shenzhen Bao’an International Airport, China; Singapore Changi Airport; Aeroporto di Roma-Fiumicino, Italy; Istanbul Airport, Turkey; Dallas Fort Worth International Airport, Texas, USA; San Francisco International Airport, California, USA; Gimpo International Airport, Seoul, South Korea; Beijing Daxing International Airport, China; Athens International Airport, Greece; Palma de Mallorca Airport, Spain; and Zurich Airport, Switzerland.

The airports awarded with Airports Council International’s (ACInew “most enjoyable” ads are as follows: Aeroporto di Roma-Fiumicino in Italy; Istanbul Airport in Turkey; Kuala Lumpur International Airport in Malaysia; Beijing Daxing International Airport in China; Sultan Hasanuddin International Airport in Makassar, South Sulawesi, Indonesia; Yogyakarta International Airport in Java, Indonesia; Belgrade Nikola Tesla Airport in Serbia; Milan Bergamo Airport in Italy; Ankara Esenboga Airport in Turkey; Quito International Airport in Ecuador; and Queen Alia International Airport in Amman, Jordan. These airports encompass a variety of regions and passenger volume categories.

What we can learn

In conclusion, the airports mentioned above represent some of the busiest airports in the world. Each year, they welcome millions of passengers who travel for business or leisure. These airports are not only important for generating economic activity and boosting tourism, but also for connecting people and cultures from around the world. With the growth of air travel set to continue in the coming years, these airports will have increasingly important roles to play in facilitating global mobility and connectivity.


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